SAP ECC, data centre and enterprise platforms in Dubai

Nearly six years as Information Technology Manager at Shuraa, a Dubai business-setup and management consultancy, leading SAP ECC, a major data-centre programme and the company’s customer and HR systems.

Role
Information Technology Manager
Period
Apr 2009 – Jan 2015
Location
Dubai, UAE
Scope
20+ staff and 15 consultants

Results

AED 48M data-centre programme directed
40% less manual HR effort after HRMS automation
150% organic website traffic growth

Reported programme outcomes from the supplied professional profile. Figures relate to the named employment period; supporting records are not reproduced on this website.

Mandate

Lead enterprise applications, infrastructure and business digitisation across procurement, sales, finance, project operations and HR.

The role combined internal staff and external consultants. He coordinated both from solution definition through rollout and support, and agreed priorities with the business owner of each function.

Workstreams

Four programmes on a shared infrastructure.

SAP ECC delivery

  • Led SAP ECC implementation and upgrade work, including an ECC 6.0 upgrade.
  • Process scope covered SD, MM, PP, FI-CO and Project System.
  • Managed requirements, functional coordination, integration and delivery governance.

Data-centre programme

AED 48M programme

  • Directed data-centre systems, communications, security and wireless connectivity.
  • Built recovery capability for business continuity.

CRM and HR digitisation

40% less manual HR effort

  • Implemented CRM for lead visibility and customer follow-up.
  • Automated HRMS processes for payroll, attendance and compliance reporting.

Digital channels

150% organic traffic growth300% better click-through

  • Led website, e-commerce and search-marketing programmes, with 50% more website visits.

Technology used

  • SAP ECC 6.0
  • SD, MM, PP, FI-CO, PS
  • Data centre
  • Network security
  • Wireless
  • Disaster recovery
  • CRM
  • HRMS
  • E-commerce
  • ASP.NET